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A change of address led to our Wise accounts being shut down

(shaun.nz)
325 points jemmyw | 2 comments | 30 Oct 25 22:41 UTC | HN request time: 0.001s | source
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FateOfNations ◴[31 Oct 25 00:29 UTC] No.45767064[source]▶
At some point customer service died. Businesses of seem to no longer be interested in dealing with customers. Good customers come in all shapes and sizes, and often don't exactly fit a cookie cutter. It's frustrating to see businesses just cut and run the moment something becomes a problem that needs more than a series of pre-scripted responses to be resolved.
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hpdigidrifter ◴[31 Oct 25 03:40 UTC] No.45768164[source]▶
Wise customer service is amazingly good though.

I'd much prefer to use a company that spends 100% of the time on 80% of customers than one that spends 80% of it's time on 20% of the customers

OP can't even provide proof from the tax office of being at that address, it's an angry rant rather than the whole picture.

Would you go into business with him with nothing but a phone bill as proof?

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1. robocat ◴[31 Oct 25 04:24 UTC] No.45768424[source]▶
I've had good interactions with Wise twice.

I couldn't log on, got the problem escalated, then they got me to create a logged session in their app, and from that they diagnosed the problem was due to larger text on a smaller screen causing their app to crash. I've rarely had technical faults diagnosed and fixed by any company.

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2. t0lo ◴[31 Oct 25 04:34 UTC] No.45768469[source]▶
Cough economist and financial times