I got the same notification, US business owner here. In my case, I did not change my address (or anything else). But I suspect their system is regularly looking for work and can't handle DBAs well. To avoid this exact scenario, I was on their butts and uploaded every document I had. Eventually I was escalated and they did something, but I still can't enable their APR option due to some error somewhere. No one seems to know what. I'm very concerned one day I'll wake up to the same fate as the author.
It's a shame because I really love using the Wise website, app, payment system, and even the physical card (esp. in Japan).
Happy to work with anyone over there if they read this and want to dig in.