A change of address led to our Wise accounts being shut down

At some point customer service died. Businesses of seem to no longer be interested in dealing with customers. Good customers come in all shapes and sizes, and often don't exactly fit a cookie cutter. It's frustrating to see businesses just cut and run the moment something becomes a problem that needs more than a series of pre-scripted responses to be resolved.

On one hand, this makes me incredibly sad. It means that all of us, as consumers, agreed we'd rather save a buck than get acceptable service.

On the other hand, as someone who did customer service in my younger years, 95% of calls were PEBKAC, so it's essentially a giant money drain for things of no real concern to you as a company.

I've often wondered how successful it would be to charge $3 or $5 per call, refunding the money in cases said call was needed.