A change of address led to our Wise accounts being shut down

Jesus Christ, what a nightmare. I've used Wise quite a bit and was blocked as well, though I'm not entirely sure what I did to get released. I was stuck in a place where I had to login to do something but it wouldn't let me log in. I told a friend of mine who managed to find me a page where I could finally get customer support without being logged in.

In my case, it was totally my fault because I foolishly used Wise on my work email. Why would I even do that? It did start this half-Kafkaesque nightmare but I managed to eventually get the account back. I'd compounded the problems by also trying to make a new account so I could get customer support and promptly ended up being banned for trying a duplicate account. Fantastic.

But at least you know there is some flow that can get you out of this temporarily restricted state - which seems far less severe than the flow they got stuck in. Being unable to actually get their money out seems crazy. I would have rented the damned WeWork and been done with it to be honest.

I have an archived copy here if you want to see https://archive.roshangeorge.dev/archive/1761866967.0412/ind... (hopefully the Cloudflare cache isn't misconfigured)

EDIT: The Wayback Machine has a copy as well, so you don't need mine https://web.archive.org/web/20251030232647/https://shaun.nz/...