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A change of address led to our Wise accounts being shut down

(shaun.nz)
325 points jemmyw | 2 comments | 30 Oct 25 22:41 UTC | HN request time: 0.557s | source
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epistasis ◴[30 Oct 25 23:08 UTC] No.45766475[source]▶
As a Wise user, only for personal international transactions, I'm very curious to read this! I've had good experiences so far.
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1. dimitri-vs ◴[30 Oct 25 23:18 UTC] No.45766556[source]▶
I do dozens of transactions every month sending payments to various freelancers. Been doing this for five years and can count the numbers of times I hand problems making payments on one hand - all we're minor and resolved in just a few days.
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2. Johnny555 ◴[31 Oct 25 00:35 UTC] No.45767108[source]▶
I've made about a dozen payments with them, and have had only one real problem - not long after I made the account but after I'd used them successfully for a few payments, I was paying for a purchase in 2 payments (one for each item).

After making the first payment, Wise decided that they had to see my passport before I could make any other payments, so I had to call my wife at home in another city, have her scan in my passport so I could upload it for verification and then still had to wait overnight until they unlocked my account. I asked customer service if they could allow my second payment while they verified my ID, but they said they said I had to wait but "it won't be long".