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A change of address led to our Wise accounts being shut down

(shaun.nz)
325 points jemmyw | 4 comments | 30 Oct 25 22:41 UTC | HN request time: 0.712s | source
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epistasis ◴[30 Oct 25 23:08 UTC] No.45766475[source]▶
As a Wise user, only for personal international transactions, I'm very curious to read this! I've had good experiences so far.
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1. tgsovlerkhgsel ◴[30 Oct 25 23:14 UTC] No.45766523[source]▶
Also very curious, as a former Wise user who stopped using them after they demanded impossible KYC requirements (proof of address with address components that simply don't exist for my address, luckily with no money in the account, but didn't budge even when I reached out to support) and then seem to have silently dropped this months later (still not using them - not going to risk that they come back with more bullshit when they have money to hold hostage).

Edit: Someone posted a copy of the article below, and it seems to be a similar issue with no satisfactory resolution.

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2. dustingetz ◴[31 Oct 25 00:53 UTC] No.45767218[source]▶
what do you use now
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3. devnonymous ◴[31 Oct 25 05:21 UTC] No.45768680[source]▶
Not the person you're asking but I had similar CS issues. I still use Wise sparingly but have also started using Revolut. Though, I wouldn't trust either with more money than I can afford to budget for ^life lessons^
4. tgsovlerkhgsel ◴[31 Oct 25 12:51 UTC] No.45771460[source]▶
Revolut. Despite an uneasy feeling with them since they're a fintech and those can be problematic, I've had nothing but excellent experiences with them. Including customer support in the few cases where I reached out.