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A change of address led to our Wise accounts being shut down

(shaun.nz)
325 points jemmyw | 3 comments | 30 Oct 25 22:41 UTC | HN request time: 0.585s | source
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nomilk ◴[30 Oct 25 23:03 UTC] No.45766436[source]▶
If anyone opened this and still has it open, please paste the contents here so we can read it.
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1. jemmyw ◴[30 Oct 25 23:12 UTC] No.45766505[source]▶
Bah. I posted it but I didn't keep it open on my phone. The tldr:

They moved offices, informed wise of a change of address. Wise asked for proof of address. They sent a phone bill. Wise rejected it because the terminology of bills in New Zealand is different to the US (i.e. here bills are usually labelled Tax invoice rather than Bill). Wise support agent also made a barmey suggestion on how to get around it that they didn't follow. Another Wise agent called them back agreeing that the document should be accepted and resubmitted on their behalf. Later the document was rejected again and then their account was closed without any further communication from Wise. Later the author's personal wise account was closed just for being associated with the company.

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2. tgsovlerkhgsel ◴[30 Oct 25 23:15 UTC] No.45766535[source]▶
That tracks with my personal account experience.
3. splix ◴[30 Oct 25 23:26 UTC] No.45766645[source]▶
Ah, I had a similar situation with them. They also closed my personal account immediately after closing the business account. I was really surprised it works that way.