Valve confirms credit card companies pressured it to delist certain adult games

I don’t think you understand what’s being said. He’s not talking about the ability to refund

But is there a good reason to do a chargeback if you can easily refund it? Yes if someone stole the CC and used it buy something on Steam, but is that the concern or that someone buys something with a CC on their own account, and then chargebacks instead of refunding?