> We’re increasingly becoming a society where very wealthy people get obsequious, leisurely human care, like concierge medicine paid out of pocket, private schools with tiny class sizes and dead tree books, and apothecaries with personal shoppers. And everybody else might receive long wait times for 15-minute appointments with harried doctors, a public school system with overworked teachers who are supplemented by unproven apps to “personalize” learning and a pharmacy with self-checkout.
My take: The blind pursuit of KPIs that seek to measure "the achievement of goals" has led to so much automation that in many settings people can now interact only with or through machines.