Understanding the dynamics is great, and we can learn from that, and apply it to other situations.
As for who to blame for something a company does, shouldn't outsiders blame the entire company? That's our interface, and also how we can hold the company accountable for its collective behavior.
It's also a defense against scapegoating: it wasn't just one person who made a unilateral decision, and everyone else -- up to and including the board, as well as down the tree, to those who knew and could walk and/or whistleblow -- was totally powerless. The company as an entity is responsible, and a lot of individuals were key or complicit.
No, I firmly believe that this level of indirection over-diffuses responsibility in a way that enables the malfeseance we're observing.
It's a social dark pattern that I'm keen to identify and disrupt.
I had the unfortunate experience of running a startup with a couple of guys from a name brand fintech. They absolutely demolished the company before we got our first sale.
I couldn’t quite work out if these guys learned their mendacious trade from $bigcorp or if $bigcorps simply attract these kind of people.
My sense is that it’s a bit from both columns - I think that huge, profit driven megacorps, in general, are bad for society, in part because corporate culture itself is rapacious, and in part because they deliver enormous power into the hands of incredibly selfish people.